tag:status.safetyculture.com,2005:/historySafetyCulture Status - Incident History2024-03-28T05:31:06ZSafetyCulturetag:status.safetyculture.com,2005:Incident/203671122024-03-29T01:00:00Z2024-03-26T22:49:37ZScheduled maintenance for sensors<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>01:00</var> - <var data-var='time'>06:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>22:49</var> UTC</small><br><strong>Scheduled</strong> - One of our sensor providers will perform scheduled maintenance on Friday, March 29, at 1:00 AM UTC for up to five hours.<br /><br />We do not anticipate service interruptions. However, should an unforeseen disruption occur, please be assured that your data will be securely stored on the gateway until normal services are restored.</p>tag:status.safetyculture.com,2005:Incident/203191322024-03-21T12:33:46Z2024-03-21T12:33:46ZMobile app not syncing<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:26</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of an issue in the latest release of SafetyCulture for mobile users causing the Home page to not load. Our engineering teams are investigating.</p>tag:status.safetyculture.com,2005:Incident/203123852024-03-20T23:58:19Z2024-03-20T23:58:19ZSome gateways and sensors are offline.<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>23:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.safetyculture.com,2005:Incident/202508922024-03-15T08:54:34Z2024-03-15T08:54:34ZSome sensors experiencing intermittent connectivity<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:28</var> UTC</small><br><strong>Monitoring</strong> - Sensors are now back online and operating normally. We are continuing to monitor and are working alongside our partners to ensure ongoing stability.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>00:22</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.safetyculture.com,2005:Incident/202294842024-03-14T08:00:56Z2024-03-14T08:00:56ZScheduled maintenance for sensors<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>00:14</var> UTC</small><br><strong>Scheduled</strong> - One of our sensors providers will be performing a scheduled maintenance on Thursday, March 14 at 5:00 AM UTC for up to three hours.<br /><br />During this maintenance window, we anticipate users to experience downtime for approximately 30 minutes as necessary upgrades are performed. However, please be assured that your data will be securely stored on the gateway during any disruptions until normal services are restored.</p>tag:status.safetyculture.com,2005:Incident/202390142024-03-14T02:45:53Z2024-03-28T05:31:06ZSyncing and page loading error on SafetyCulture mobile app<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:45</var> UTC</small><br><strong>Resolved</strong> - The SafetyCulture mobile apps are back online after a brief outage.<br /><br />Thanks for bearing with us as we restored service, and we apologize for any inconvenience.<br /><br />We're continuing our investigation to better understand the root cause of the problem and will address any issues identified.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>01:41</var> UTC</small><br><strong>Update</strong> - We are currently aware of an issue where users are unable to sync on the mobile app.<br /><br />Users might come across screens that say "Something went wrong".<br /><br />Our engineering teams are currently investigating the cause of the issue as a priority.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>01:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>01:37</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of an issue where users are unable to sync on the mobile app. <br /><br />Our engineering teams are currently investigating.</p>tag:status.safetyculture.com,2005:Incident/201710342024-03-07T09:00:56Z2024-03-07T09:00:56ZScheduled maintenance for sensors<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:38</var> UTC</small><br><strong>Scheduled</strong> - One of our sensors providers will be performing a scheduled maintenance on Thursday, March 7 at 6:00 AM UTC for up to four hours.<br /><br />During this maintenance window, we anticipate three brief periods of up to 5 minutes each, where you may experience downtime. Please rest assured that your data will be securely stored on the gateway during any service disruptions until normal operations are restored.</p>tag:status.safetyculture.com,2005:Incident/201047532024-02-29T09:09:36Z2024-02-29T09:09:36ZUnable to load/create actions and issues<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Investigating</strong> - We have received reports of certain users not being able to load/create actions and issues. Our engineering teams are currently investigating.</p>tag:status.safetyculture.com,2005:Incident/200754632024-02-26T06:16:19Z2024-02-26T06:16:19ZSafetyCulture notifications are not triggering<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>06:16</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>05:18</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of an issue where notifications across all features are not being triggered in all regions. Our engineering teams are investigating.</p>tag:status.safetyculture.com,2005:Incident/200427292024-02-22T10:00:26Z2024-02-22T10:00:26ZSome gateways and sensors offline<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Resolved</strong> - The incident has now been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>01:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:40</var> UTC</small><br><strong>Investigating</strong> - We have identified some sensor connectivity issues with a 3rd party vendor and we are currently investigating the issue</p>tag:status.safetyculture.com,2005:Incident/200173302024-02-19T05:38:22Z2024-02-19T05:38:22ZSome inspections are unable to be marked as complete<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>05:38</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>04:29</var> UTC</small><br><strong>Identified</strong> - We have identified the issue that is causing inspections unable to be marked as complete on the web app. Our engineering teams are working on a resolution.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>04:23</var> UTC</small><br><strong>Investigating</strong> - We have received reports of issues with inspections unable to be marked as complete on the web app. <br /><br />A current work around is to use a mobile device to complete the inspections.<br /><br />Our engineering teams are currently investigating and working on a resolution</p>tag:status.safetyculture.com,2005:Incident/199879642024-02-16T07:00:57Z2024-02-16T07:00:58ZScheduled maintenance for Monnit sensors<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>00:20</var> UTC</small><br><strong>Scheduled</strong> - One of our sensors providers will be performing a scheduled maintenance on Friday, February 16 at 1AM UTC for up to six hours.</p>tag:status.safetyculture.com,2005:Incident/199899052024-02-15T10:54:50Z2024-02-15T10:54:50ZSome weather data from sensors are not appearing in a timely manner<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, data should now be consistent and timely.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:03</var> UTC</small><br><strong>Monitoring</strong> - The engineering team has now implemented a fix and they are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>07:55</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some partial sensors outage which affects the way weather data is shown.<br /><br />Thank you for your patience while the team investigates this.</p>tag:status.safetyculture.com,2005:Incident/199631322024-02-12T01:41:41Z2024-02-12T01:41:41ZIssue affecting sensors readings<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>01:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>01:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>00:54</var> UTC</small><br><strong>Investigating</strong> - We are aware of an ongoing issue affecting our sensors readings. This may result in some sensors displaying the message ‘Awaiting first reading’.<br /><br />Our team is investigating this and will update accordingly.</p>tag:status.safetyculture.com,2005:Incident/199194422024-02-06T20:06:33Z2024-02-06T20:06:33ZiOS users getting error message on the mobile app<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:06</var> UTC</small><br><strong>Resolved</strong> - A fix has been released by our team. Update to the latest available app version to resolve the issue.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:13</var> UTC</small><br><strong>Identified</strong> - Our teams have identified the issue and are currently working towards a resolution.<br /><br />In the mean time, the workaround is logging out and logging back in on the application.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of an issue in the latest release of SafetyCulture for iOS that results to the error message: “Unable to load screen”. Our engineering teams are investigating.<br /><br />In the meantime the workaround is: Logging out and back in on the application.</p>tag:status.safetyculture.com,2005:Incident/198332542024-01-25T23:05:54Z2024-01-25T23:05:54ZPartial sensors outage due to scheduled maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>23:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:18</var> UTC</small><br><strong>Investigating</strong> - We are experiencing a partial sensors outage due to a third party scheduled maintenance.<br /><br />Thank you for your patience while our team investigates this.</p>tag:status.safetyculture.com,2005:Incident/198046532024-01-25T08:01:37Z2024-01-25T08:01:37ZSome sensors experiencing intermittent connectivity<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:49</var> UTC</small><br><strong>Investigating</strong> - This incident has been resolved, sensors should now be up and running.</p>tag:status.safetyculture.com,2005:Incident/197996062024-01-25T07:00:52Z2024-01-25T07:00:52ZScheduled maintenance for Sensors<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>23:06</var> UTC</small><br><strong>Scheduled</strong> - We will be performing gateway service maintenance on Friday, January 25th at 2AM UTC for up to 5 hours.</p>tag:status.safetyculture.com,2005:Incident/197813542024-01-21T07:46:21Z2024-01-21T07:46:21ZPartial sensors outage<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, sensors should now be up and running.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>06:55</var> UTC</small><br><strong>Monitoring</strong> - The engineering team has now implemented a fix for the sensors and they are monitoring the results.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>05:06</var> UTC</small><br><strong>Investigating</strong> - We are aware that some sensors are impacted by an outage.<br /><br />Our engineering team is investigating.</p>tag:status.safetyculture.com,2005:Incident/195891422024-01-05T04:30:14Z2024-01-05T04:30:14ZScheduled maintenance for Sensors<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>04:28</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on Friday, January 5th at 1 AM for up to 3.5 hours. <br /><br />What you can expect during this period:<br />No service interruptions during this maintenance window. However, if service is interrupted, the gateway will store data until services are restored.<br /><br />For any questions or concerns, please contact the support team.</p>tag:status.safetyculture.com,2005:Incident/194338162023-12-14T05:12:03Z2023-12-14T05:12:03ZWebsite, safetyculture.com showing internal error<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>05:12</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Our website https://www.safetyculture.com/ is now up and running.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>03:15</var> UTC</small><br><strong>Identified</strong> - Our website https://www.safetyculture.com/ is now up and running, however, there are still issues with some of its links.<br /><br />The team has identified the issue and are working on fixes.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>02:47</var> UTC</small><br><strong>Investigating</strong> - We are aware that our website https://www.safetyculture.com/ is showing an internal error.<br /><br />Our team is currently investigating.</p>tag:status.safetyculture.com,2005:Incident/194207832023-12-12T21:02:18Z2023-12-12T21:02:18ZSome Gateways offline<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>21:02</var> UTC</small><br><strong>Resolved</strong> - This Incident has been resolved. Thank you for bearing with us while we looked into it.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>20:45</var> UTC</small><br><strong>Monitoring</strong> - We are seeing some gateways coming back online, and are monitoring the progress.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:54</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue where some gateways are offline or experiencing degraded performance. Our team is currently investigating.</p>tag:status.safetyculture.com,2005:Incident/193326662023-12-05T20:51:46Z2023-12-05T20:51:46ZWeather sensors may be experiencing delays in receiving the latest weather readings.<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.<br /><br />We apologize for any inconvenience caused.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Investigating</strong> - Customers with weather sensors may be experiencing delays in receiving the latest weather readings.<br /><br />We are investigating the cause.</p>tag:status.safetyculture.com,2005:Incident/191985062023-11-28T10:00:35Z2023-11-28T10:00:35ZScheduled maintenance for Sensors<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>23:51</var> UTC</small><br><strong>Scheduled</strong> - To improve the speed and reliability of our services, we will be performing maintenance on Tuesday, November 28th, from 1 AM to 10 AM UTC.<br /><br />What you can expect during this period:<br />The network engineers will be upgrading our sensors and are not expecting any downtime. If service is interrupted, all data will be stored on the gateway until services are restored.<br /><br />For any questions or concerns, please contact the support team.</p>tag:status.safetyculture.com,2005:Incident/191759262023-11-20T05:37:58Z2023-11-20T05:37:58ZSome users are unable to log in the SafetyCulture website<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>05:37</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved. Users should now be able to log in and access the SafetyCulture web application.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>05:32</var> UTC</small><br><strong>Monitoring</strong> - Users are now able to login and we are currently monitoring the issue.<br /><br />Testing is still underway for the training feature.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>05:05</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue that impacts the ability for customers to log into the SafetyCulture web application.<br /><br />Some customers are shown a "Callback URL mismatch” error.<br /><br />Our team is currently investigating the issue.</p>