In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 11:00 AEST
Scheduled - We will be performing upgrades to our database systems to make the service more robust and reliable. On 25th June 2017, there will be a scheduled downtime from 01:00am-07:00 am UTC due to database upgrades. We anticipate this planned outage will take 5 hours to perform.

Details of the upgrade:
- Your device running iAuditor won't be able to sync to SafetyCulture during the maintenance downtime.
- Logged out accounts will not be able to log back in.
- You can still use iAuditor to conduct inspections. Your audit data will stay on your device until the maintenance time is over and sync safely to your SafetyCulture account.
- We expect normal service to resume no later than 07:00 am UTC and we'll update progress here.
SafetyCulture Web Platform Under Maintenance
iAuditor Platform Under Maintenance
iAuditor iOS Under Maintenance
iAuditor Android Under Maintenance
iAuditor Windows Mobile Under Maintenance
SafetyCulture Public API Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
SafetyCulture Web Platform - Uptime
Fetching
iAuditor Syncing - Uptime
Fetching
Public API - Uptime
Fetching
Past Incidents
Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - No further performance issues have been observed for the past hour. Issue is now resolved.
Jun 21, 16:54 AEST
Monitoring - The root cause has been identified and performance has now returned to normal operating parameters. We are continuing to monitor the situation.
Jun 21, 15:52 AEST
Identified - We are currently experiencing degraded performance across all iAuditor and SafetyCulture platforms. Our engineering teams have identified the issue and are working to resolve it.
Jun 21, 15:46 AEST
Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
For a period of 25 minutes (04:20 UTC to 04:45 UTC), we experienced problems with logging into the SafetyCulture Web Platform. Customers trying to log in during this time will have been returned to the login screen.

This has been resolved and all customers should be able to log in.

If you're continuing to experience issues logging in, please try clearing your cookies. If issues persist please contact our Support Team.

Email: support@safetyculture.com

Support Team Numbers:
P 1300 306 604 | Int +61 7 4408 8208 | USA +1 816 787 1343 | UK +44 161 768 1124
Jun 15, 14:59 AEST
Resolved - To resolve this issue iAuditor 5.2.2 has been successfully released to the iOS App Store. Please update your application via the App Store to resolve the crash issue, no further steps are needed.

If you are not seeing this update on your device please try again shortly, it should appear as Apple makes it available globally.

Thank you for your patience while we worked to resolve this issue.
Jun 15, 10:43 AEST
Identified - Issue: There is a crash issue impacting a small number of iAuditor users on the latest iOS version (iOS 5.2.1).

Who is affected: The issue is only impacting those users who have received notifications within iAuditor.

Action: We recommend users do not update the iAuditor application at this time. Our team is working on a fix and we expect this to be available to users within 24 hours (by Wednesday 14 June 11.59pm UTC).


If you have updated to version iOS 5.2.1, you may experience the application crashing on startup - the startup screen will display and then the application will close. If you are experiencing this issue, please do not delete the application.

If you are experiencing issues and require access to iAuditor prior to the update being released, please contact our Support Team who can assist support@safetyculture.com

Support Team Numbers
P 1300 306 604 | Int +61 7 4408 8208 | USA +1 816 787 1343 | UK +44 161 768 1124
Jun 14, 09:57 AEST
Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.