Disruption to services detecting 'Disconnected' and 'Low battery' alerts for Sensors

Incident Report for SafetyCulture

Resolved

This incident has been resolved.

Posted Apr 07, 2022 - 07:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Thank you for your patience.

Posted Apr 07, 2022 - 07:23 UTC

Identified

Thank you for your patience. Customers should be able to receive these alerts as expected now.

During this time some customers may have received a high volume of alerts.

The issue has been identified and we are now working on a fix for the high volume of alerts.

Posted Apr 07, 2022 - 04:10 UTC

Update

We are continuing to investigate this issue.

Posted Apr 07, 2022 - 01:59 UTC

Investigating

We are currently experiencing a disruption to services that detect Sensors 'Disconnected' and 'Low battery' alerts. As a result, any customers using sensor hardware will not receive 'Disconnected' and 'Low battery' alerts during this time. We are investigating this as a priority and we apologize for any inconvenience caused.

Posted Apr 07, 2022 - 01:37 UTC

This incident affected: SafetyCulture (Sensors).