Monitoring - A fix has been implemented and we are now monitoring the situation.

On Apple devices, update the app to v22.30.1 by manually searching for iAuditor on the App Store and click the UPDATE button. Once on the new update, for any past affected inspections, you will see a "Retry" button which will force the inspection to save and sync.

On Android devices, performing a manual sync will save the data on the affected inspections. Instructions on how to manually sync can be found here: https://help.safetyculture.com/en_us/1063683217-Byt2awFEw

Aug 4, 23:11 UTC
Identified - The issue has been identified and we will be looking to release a fix very soon.

We believe the problem stems from starting an inspection while offline. Some affected customers have been able to save their responses individually once coming back online and letting the device sync.

We apologise for any inconvenience this has caused. If you require further assistance, please contact our Customer Support Team.

Aug 3, 02:46 UTC
Investigating - We identified a small number of users who may experience an issue when conducting inspections via the mobile app which causes an 'unable to save responses' error message. No issue detected with the web app so this can be used in the meantime.

We have a dedicated team investigating the issue and that are committed to restoring full operation for mobile app users.

We appreciate your patience and understanding. If you require further assistance, please contact our Customer Support Team.

Aug 2, 12:37 UTC

About This Site

Welcome to SafetyCulture's system status – status updates for SafetyCulture’s services and components.

Virginia (US) Degraded Performance
90 days ago
99.95 % uptime
Today
iAuditor Mobile Degraded Performance
90 days ago
99.97 % uptime
Today
iAuditor Public API Operational
90 days ago
99.97 % uptime
Today
iAuditor Web Platform Operational
90 days ago
99.9 % uptime
Today
Sensors Operational
90 days ago
99.97 % uptime
Today
Sydney (AU) Degraded Performance
90 days ago
98.97 % uptime
Today
iAuditor Mobile Degraded Performance
90 days ago
95.98 % uptime
Today
iAuditor Public API Operational
90 days ago
99.97 % uptime
Today
iAuditor Web Platform Operational
90 days ago
99.94 % uptime
Today
Sensors Operational
90 days ago
99.98 % uptime
Today
Dublin (EU) Degraded Performance
90 days ago
98.97 % uptime
Today
iAuditor Mobile Degraded Performance
90 days ago
95.98 % uptime
Today
iAuditor Public API Operational
90 days ago
99.97 % uptime
Today
iAuditor Web Platform Operational
90 days ago
99.93 % uptime
Today
Sensors Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - All notifications in EU and AU data centers were not being sent between 7:25 AM and 8:02 AM (UTC).

The issue has now been resolved and new notifications are being delivered properly.

Apologies for any inconvenience caused during this time.

Aug 12, 23:30 UTC
Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - This incident has been resolved.
Aug 8, 12:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 11:56 UTC
Identified - The root cause has been identified and is now being mitigated. Users should now be encountering this issue less often.
Aug 8, 09:51 UTC
Investigating - We're aware of an issue where users might intermittently experience issues with the iAuditor web app.

Users may run into the error message "failed to save changes - Inspection limit reached" while conducting inspections.

Aug 8, 09:05 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 UTC
Scheduled - There will be scheduled maintenance at 1:00AM EST for up to four hours.

During this time, Monnit sensors may stop receiving readings for some time and therefore may not receive alerts for any readings outside of their alert thresholds.

The readings however should be backfilled later.

Aug 2, 15:44 UTC
Aug 3, 2022
Aug 2, 2022
Aug 1, 2022

No incidents reported.