Users on iAuditor mobile app may experience 'unable to save responses' error when conducting inspections.
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Monitoring - A fix has been implemented and we are now monitoring the situation.
On Apple devices, update the app to v22.30.1 by manually searching for iAuditor on the App Store and click the UPDATE button. Once on the new update, for any past affected inspections, you will see a "Retry" button which will force the inspection to save and sync.
On Android devices, performing a manual sync will save the data on the affected inspections. Instructions on how to manually sync can be found here: https://help.safetyculture.com/en_us/1063683217-Byt2awFEw
Aug 4, 23:11 UTC
On Apple devices, update the app to v22.30.1 by manually searching for iAuditor on the App Store and click the UPDATE button. Once on the new update, for any past affected inspections, you will see a "Retry" button which will force the inspection to save and sync.
On Android devices, performing a manual sync will save the data on the affected inspections. Instructions on how to manually sync can be found here: https://help.safetyculture.com/en_us/1063683217-Byt2awFEw
Aug 4, 23:11 UTC
Identified - The issue has been identified and we will be looking to release a fix very soon.
We believe the problem stems from starting an inspection while offline. Some affected customers have been able to save their responses individually once coming back online and letting the device sync.
We apologise for any inconvenience this has caused. If you require further assistance, please contact our Customer Support Team.
Aug 3, 02:46 UTC
We believe the problem stems from starting an inspection while offline. Some affected customers have been able to save their responses individually once coming back online and letting the device sync.
We apologise for any inconvenience this has caused. If you require further assistance, please contact our Customer Support Team.
Aug 3, 02:46 UTC
Investigating - We identified a small number of users who may experience an issue when conducting inspections via the mobile app which causes an 'unable to save responses' error message. No issue detected with the web app so this can be used in the meantime.
We have a dedicated team investigating the issue and that are committed to restoring full operation for mobile app users.
We appreciate your patience and understanding. If you require further assistance, please contact our Customer Support Team.
Aug 2, 12:37 UTC
We have a dedicated team investigating the issue and that are committed to restoring full operation for mobile app users.
We appreciate your patience and understanding. If you require further assistance, please contact our Customer Support Team.
Aug 2, 12:37 UTC
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Welcome to SafetyCulture's system status – status updates for SafetyCulture’s services and components.
Virginia (US)
Degraded Performance
iAuditor Mobile
Degraded Performance
iAuditor Public API
Operational
iAuditor Web Platform
Operational
Sensors
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iAuditor Mobile
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iAuditor Public API
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iAuditor Web Platform
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Sensors
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iAuditor Mobile
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iAuditor Public API
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iAuditor Web Platform
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Sensors
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