Service Under Maintenance

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Welcome to SafetyCulture's system status.

Status updates for SafetyCulture’s services and components

Virginia (US) Under Maintenance
90 days ago
99.3 % uptime
Today
iAuditor Mobile Under Maintenance
90 days ago
99.84 % uptime
Today
iAuditor Public API Under Maintenance
90 days ago
99.97 % uptime
Today
iAuditor Web Platform Under Maintenance
90 days ago
99.72 % uptime
Today
Sensors Operational
90 days ago
97.67 % uptime
Today
Sydney (AU) Operational
90 days ago
99.33 % uptime
Today
iAuditor Mobile Operational
90 days ago
99.82 % uptime
Today
iAuditor Public API Operational
90 days ago
99.97 % uptime
Today
iAuditor Web Platform Operational
90 days ago
99.84 % uptime
Today
Sensors Operational
90 days ago
97.68 % uptime
Today
Dublin (EU) Operational
90 days ago
99.33 % uptime
Today
iAuditor Mobile Operational
90 days ago
99.82 % uptime
Today
iAuditor Public API Operational
90 days ago
99.97 % uptime
Today
iAuditor Web Platform Operational
90 days ago
99.84 % uptime
Today
Sensors Operational
90 days ago
97.68 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Datastore Maintenance Jan 30, 03:00-03:30 UTC
On the 30th of Jan, 2022, there will be a scheduled downtime to the SafetyCulture iAuditor platform from 03:00 am to 03:30 am UTC. This is to apply an important operating system update to our databases.
During the outage window, inspections undertaken on the web and on mobile devices may not immediately sync with the SafetyCulture iAuditor cloud systems. Inspections started on mobile devices will still be saved along with any media items on the mobile device when the cloud systems are down for maintenance.


When the maintenance work is completed, these inspections and media will be able to sync to the iAuditor cloud services and become available on the web application (for sharing, exporting, reporting, API access, etc).


During the outage window, the reporting feature will be partially unavailable.
During the outage window, the response sets feature will be partially unavailable.
During the outage window, the actions feature will be temporarily unavailable.
During the outage window, the analytics feature will have delayed data until inspections stored on a device are synced.
During the outage window, public API users may receive HTTP 500 responses when interacting with product features via the AP

Downtime in other timezones
UTC: Sun, 30 Jan 2022 03:00am - 03:30am
AEDT: Sun, 30 Jan 2022 02:00pm - 02:30pm
PST: Sat, 29 Jan 2022 07:00pm - 07:30pm
EST: Sat, 29 Jan 2022 10:00pm - 10:30pm
Posted on Jan 21, 14:41 UTC
Past Incidents
Jan 24, 2022

No incidents reported today.

Jan 23, 2022
Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 05:23 UTC
Scheduled - SafetyCulture will be performing important updates on our systems during the maintenance window.

During the maintenance window, some of the iAuditor features may have a brief outage in rolling fashion while the update is running.
Jan 21, 05:19 UTC
Jan 22, 2022
Completed - The scheduled maintenance has been completed.
Jan 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 05:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 05:23 UTC
Scheduled - SafetyCulture will be performing important updates on our systems during the maintenance window.

During the maintenance window, some of the iAuditor features may have a brief outage in rolling fashion while the update is running.
Jan 21, 05:17 UTC
Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 UTC
Scheduled - Our service provider for Monnit sensors will be undergoing scheduled maintenance for up to five hours.

We don't expect any disruptions during the maintenance. However, if you do experience brief interruptions from your Monnit sensors, rest assured, your gateways will log messages and deliver them to iAuditor once connectivity is restored.

We apologize for any inconvenience caused during this time.
Jan 19, 11:44 UTC
Resolved - This incident is now resolved.
Jan 21, 02:55 UTC
Investigating - We are currently investigating an issue where all Definium sensors are offline in the US region.
Jan 21, 02:46 UTC
Resolved - This incident has been resolved.
Jan 21, 00:07 UTC
Monitoring - Maintenance has been completed. We're currently monitoring the issue for any degradation.
Jan 20, 17:41 UTC
Update - We will be undergoing scheduled maintenance for our media service. During the maintenance, you may experience disruption when viewing any media (photos, videos, PDFs) via the web app, the mobile app, as well as the API.

We apologize for any inconvenience caused during this time.
Jan 20, 17:02 UTC
Identified - We have reported issues related to opening and downloading the PDF files on the inspections. No data has been lost and the system should be caught up shortly.
Jan 20, 15:04 UTC
Jan 20, 2022
Jan 19, 2022
Resolved - SafetyCulture has completed working with trusted third-party service providers and no outstanding remediations for the Log4j2 utility across our information technology infrastructure.
Jan 19, 05:24 UTC
Update - SafetyCulture is continuing to work with our trusted third-party service providers and monitoring the impact of the Log4j2 utility across our information technology infrastructure.

Additional Web Application Firewall rules have been added in partnership with Cloudflare to further protect the continuity of the services we provide to our entire customer base.
Dec 22, 03:58 UTC
Monitoring - On December 10, 2021, SafetyCulture became aware of the recently disclosed security issue relating to the open-source Apache “Log4j2" utility (CVE-2021-44228). We are actively investigating its impact on our solutions and the third-party service providers we utilize to offer our solutions.

SafetyCulture has taken various steps to keep our customers safe and protected including deploying additional rules to our Web Application Firewall provided by Cloudflare CDN. We are also working with CrowdStrike (who continually scan and monitor our systems endpoints) to confirm they have not observed any unusual behavior in network traffic, on our file systems, or processes. To date, Crowdstrike has confirmed that no such behavior exists.

SafetyCulture has confirmed that there has not been any degradation of our services as a result of this vulnerability, and that there are no versions of the Log4j2 utility within the iAuditor web or mobile applications. We have identified one service (via a third party library we had previously used) that included an affected library. This library was not in use and there was no information that could be vulnerable to a Log4j2 exploit via this service. Mitigation of any future exploitation has also been completed.

We continue to work with our trusted third-party service providers to assess and mitigate any potentially vulnerable systems we utilize.

If you have any further questions, please contact us at support@safetyculture.com
Dec 16, 05:23 UTC
Jan 18, 2022

No incidents reported.

Jan 17, 2022
Completed - The scheduled maintenance has been completed.
Jan 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 UTC
Scheduled - We will be undergoing a scheduled maintenance for our accounts service. During the maintenance, you may experience disruption when creating new iAuditor accounts or when viewing and creating sites via the web app, the mobile app, as well as the API.

We apologize for any inconvenience caused during this time.
Jan 11, 21:45 UTC
Jan 16, 2022
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - This incident has been resolved.

Thank you for your continued patience as we worked with our vendor.
Jan 11, 22:50 UTC
Update - We are still waiting on a response from our vendors.

Thank you for your continued patience.
Jan 10, 00:30 UTC
Identified - We have identified an intermittent issue with email, SMS, and push notifications.

Links provided in email and SMS notifications may fail to open. If this occurs please retry and it will work.

We are currently working with our vendor to resolve this issue.
Jan 9, 02:59 UTC
Jan 10, 2022