Monnit gateways and sensors offline

Incident Report for SafetyCulture Status

Resolved

All Monnit branded gateways and sensors are now online and fully operational.

Readings during the outage should have been recovered and are now visible in iAuditor.

Thank you for your patience as we worked to resolve this issue.

Posted Oct 16, 2021 - 07:07 UTC

Monitoring

We have identified that Monnit branded gateways and sensors are online, with readings starting to push through October 16th at 5:50 AM (UTC).

We will continue to monitor this.

Posted Oct 16, 2021 - 06:10 UTC

Update

Thank you for your patience as we continue to investigate this issue.

Posted Oct 16, 2021 - 05:25 UTC

Investigating

We have identified an outage with all Monnit branded gateways and sensors that started around October 16th, 4 AM (UTC).

We are currently investigating this issue.

Posted Oct 16, 2021 - 04:53 UTC

This incident affected: Virginia (US) (Sensors), Dublin (EU) (Sensors), and Sydney (AU) (Sensors).