Some SafetyCulture sensors are offline

Incident Report for SafetyCulture

Resolved

This incident has been resolved.

We apologise for any inconvenience this may have caused and thank you for your understanding.

Posted Feb 10, 2023 - 01:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results. A majority of the devices are now operational.

Posted Feb 09, 2023 - 23:05 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 09, 2023 - 21:32 UTC

Update

We are continuing to investigate this issue. We apologize for the inconvenience.

Posted Feb 09, 2023 - 20:01 UTC

Investigating

We're aware of issues impacting myDevices sensors being offline across all data centers.

Devices have been dropping off gradually around 03:30 UTC.

We apologize for any inconvenience caused. We are currently investigating the issue.

Posted Feb 09, 2023 - 11:58 UTC

This incident affected: SafetyCulture (formerly iAuditor) (Sensors).