Video playback experiencing issues across some features

Incident Report for SafetyCulture

Resolved

This incident has been resolved.

Posted Apr 30, 2026 - 12:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 30, 2026 - 11:58 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 30, 2026 - 10:48 UTC

Update

We are currently aware that video playback is experiencing issues across some features on web and mobile.

We are continuing to investigate this issue.

Posted Apr 30, 2026 - 10:20 UTC

Investigating

We are currently aware of an issue where some HeadsUp videos are not loading.

We are currently investigating this issue.

Posted Apr 30, 2026 - 09:50 UTC

This incident affected: SafetyCulture (Mobile App, Web Platform).