Unable to start Support LiveChat and Emails

Incident Report for SafetyCulture

Resolved

This incident has been resolved.
Posted Sep 27, 2021 - 07:25 UTC

Monitoring

We have been able to successfully restore functionality. We are currently monitoring the situation to ensure stability.
Posted Sep 27, 2021 - 05:53 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 27, 2021 - 04:17 UTC

Identified

The issue has been identified as part of outage with one of our third party service providers and we are just waiting on a resolution. We apologize for any inconvenience caused. Phone support is still available for any urgent enquiries:

Australia: +61 1300 984 245
US: +1 816 787 1343
UK: +44 161 768 1124
Posted Sep 27, 2021 - 03:54 UTC

Investigating

We are currently investigating an issue where our live chat system is unable to connect customers to a live Support Analyst. We are still able to offer support over the phones for any urgent enquiries. Contact numbers below:

Australia: +61 1300 984 245
US: +1 816 787 1343
UK: +44 161 768 1124
Posted Sep 27, 2021 - 03:18 UTC
This incident affected: SafetyCulture (Mobile App, Web Platform).
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