We have been able to successfully restore functionality. We are currently monitoring the situation to ensure stability.
Posted Sep 27, 2021 - 05:53 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 27, 2021 - 04:17 UTC
Identified
The issue has been identified as part of outage with one of our third party service providers and we are just waiting on a resolution. We apologize for any inconvenience caused. Phone support is still available for any urgent enquiries:
We are currently investigating an issue where our live chat system is unable to connect customers to a live Support Analyst. We are still able to offer support over the phones for any urgent enquiries. Contact numbers below:
This incident affected: Sydney (AU) (iAuditor Mobile, iAuditor Web Platform), Dublin (EU) (iAuditor Mobile, iAuditor Web Platform), and Virginia (US) (iAuditor Mobile, iAuditor Web Platform).